Refund Policy

Refund Policy – Dream-Star.Shop

Last Updated: [1.2.2026]

Welcome to Dream Star Shop. We value our customers and aim to provide a smooth shopping experience. Please read our refund policy carefully.

1. Eligibility for Refund

We offer refunds under the following conditions:

- Product is damaged or defective

- Wrong item delivered

- Product is missing parts or accessories

- Order not delivered within the promised time

Refund request must be raised within 3 days of delivery.

2. Non-Refundable Conditions

Refund will NOT be applicable if:

- Product is used or damaged by customer

- Change of mind after purchase

- Digital or virtual products (if applicable)

- Sale or discounted items (unless damaged)

3. Return Process

To request a refund:

1. Contact us at: support@dream-star.shop

2. Provide:

- Order ID

- Product photos or videos as proof

3. Wait for approval from our team

Return shipping address will be shared after approval.

4. Refund Process

After receiving and inspecting the returned item:

- Refund will be processed within 5–7 business days

Refund Method:

- UPI / Bank Transfer / Original Payment Method

5. Return Shipping

- If the issue is from our side → We bear the shipping cost

- If customer returns for other reasons → Customer pays shipping

6. Late or Missing Refunds

If you have not received your refund:

- Check your bank account again

- Contact your bank or payment provider

- Still not received? Contact us

7. Contact Us

Email: support@dream-star.shop

Website: https://dream-star.shop

Note:

Dream Star Shop reserves the right to refuse refund if policy conditions are not met.